Topic
Client Service
1,427 published works
The Legal Watercooler
The GCs have spoken. Are you listening?
I've been working on the business side of law for a long time now. I have attended NUMEROUS general counsel panels. I have read study after study. And I have…
Cordell Parvin Blog
More Friday Poetry: This Time on Client Development
I never thought I would find a poem about client development. So I was surprised when I recently found a great Jill Konrath poem that makes some important points that…
The Rainmaker Blog
How to Differentiate Your Firm by Micromanaging the Client Experience
I ask a lot of attorneys this question: “What makes your firm different?” A vast majority give me the same answer: “We care about our clients.” You see where I am…
Legal Marketing Blog
Client Service: Why It Is More Critical Today!
By Tom Kane
In the good olde days, "legal services" was consider one word. And it meant the legal product(s) produced by lawyers; that is, the complaint, contract, employment agreement, closing documents, etc.…
Cordell Parvin Blog
Client Development/Career Coaching: Who will succeed?
Years ago, I met with a law firm management committee. They were interviewing me about setting up a client development coaching program. They asked who should participate. I believe they…
Cordell Parvin Blog
There’s a Book for That
Seth Godin once said: It’s not an accident that successful people read more books. I thought of that quote when we had a group coaching session with a group of…
Cordell Parvin Blog
Client Development: Why I focus on the quality of your effort
If you are a long time reader, you might recall a post I wrote years ago after meeting the managing partner of a law firm who is about my age.…
Legal Marketing Blog
3 Tips to Use When a Client is More Than 50% of Your Business
By Paula Black
Do you have a giant client that gives you more than 50% of your revenue? That can be good news and the bad news. The good news is you can concentrate…
Cordell Parvin Blog
Five Practical Client Development Tips
Download this PDF Cordell shares five client development tips that will distinguish you form the competition.
Cordell Parvin Blog
Can You Use Your Hobby in Client Development?
I know many lawyers who use their hobby for client development. For some, it is a sport they enjoy like golf or tennis. I have coached several lawyers who are…