Topic
Client Service
1,427 published works
Cordell Parvin Blog
Are you following your clients…and potential clients on Twitter?
Even though I am no longer practicing construction law, I try to keep up with whether and how my former clients are using social media. I have discovered that not…
Legal Ease Blog
Tips for Managing Client Expectations
By Allison Johs
Too often, problems arise in the attorney-client relationship due to a failure of expectations. Even where excellent client service is provided, the failure to meet expectations - even unrealistic ones…
The Rainmaker Blog
7 Steps to Attract and Keep Great Clients
There are certain actions that I see attorneys committing time and again that drive clients from their doors, and the lawyers who commit them are clueless about why their competition…
Cordell Parvin Blog
Why Build Your Next Generation of Rainmakers?
I have friends who are with a top notch law firm where every lawyer bringing in business is over 55. As best I can tell, they have made no effort…
Amazing Firms, Amazing Practices
Client Development “From the Inside”
By Gerry Riskin
Do you conduct business development primarily through scattershot, "one-to-many" promotional approaches, such as newsletters, speeches and websites? Do you conduct business development primarily through scattershot, "one-to-many" promotional approaches, such as…
The Rainmaker Blog
Legal Marketing Q&A from a Rainmaker Retreat
Our recent Rainmaker Retreat session in San Diego yielded some good questions that are worth sharing here, with my answers: When should I ask for testimonials? Right after the client…
Cordell Parvin Blog
Client Development: 5 Key Points
More often than not, clients hire lawyers rather than law firms. Client development is about building your profile and building relationships. You will be considered by a new client if…
Cordell Parvin Blog
Want a great example of a 30 days and 90 days plan?
I recently wrote that client development is about leading (figuring out what will work best for you) and managing (making sure you do it). Tricia DeLeon is one of the…
Legal Marketing Blog
Legal Business Development: How Can Billing Help You Develop Business?
By Paula Black
Building a book of business can include many different sources... referrals from other lawyers, colleagues, family and friends. We are generally looking for new clients. But you often overlook what's…
Legal Ease Blog
Excellent Client Service Commands Higher Fees
By Allison Johs
An NBC News travel article and a friend's post on Facebook today both demonstrate that excellent client service can make a huge difference in client satisfaction. And that kind of service…