Topic
Client Service
1,427 published works
Legal Ease Blog
Excellent Client Service Commands Higher Fees
An NBC News travel article and a friend's post on Facebook today both demonstrate that excellent client service can make a huge difference in client satisfaction. And that kind of…
Cordell Parvin Blog
Why is client development so challenging?
You want to attract, retain and expand relationships with clients. You have a pretty good idea what you should be doing. Yet, you are not doing it. I have worked…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 10
Today is the last day of our 10 Days to launch your client development efforts. I hope you have actually done something each of the 10 days based on what…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 9
On Day 9, I want to you to think about your friends who work for companies you would like to have as a client. Let's explore what you can do.…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 8
A young couple started a business. They went to visit four lawyers who had been recommended. The first three lawyers made a pitch and tried to "sell" the couple. The…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 7
Today, I want you to focus on your contacts and relationship building. Make a list of all of your contacts. Rate them 1-10 three ways: How often in contact; nature…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 6
Today, I want you to focus on speaking to business and industry groups. So, here are some questions to help you. What industry associations would be most interested in hearing…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 5
This post is for those of you who believe writing and/or speaking are valuable activities to raise your profile. If you are one of those lawyers, here are some questions…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 3
On Day 1, you did a self assessment. On Day 2 you created a vision of where you want to be in 3-5 years. Today let's figure out what you…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 2
After doing your self assessment, on this second day, focus on where you want to take your practice. When I am coaching lawyers, those who get the most out of…