Topic
Client Service
1,427 published works
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Day 1
Have you ever heard the term: "Chunking?" The essence of it is to learn in small chunks. I am sure you can find many discussions of the concept if you…
Zen and the Art of Legal Networking
What Kind of Client Experience Are You Creating at Your Firm?
On Monday, I presented a short recap about the Zappos session at LMA's Annual Conference to my local LMA city group. So they've definitely been on my mind this week,…
Cordell Parvin Blog
You Can Be Like Her
You can be like her. Yes, you really can be like her. Who is she? I won't share her name here, but I will simply say she is an IP…
Cordell Parvin Blog
Why Client Development Coaching Works and Training Doesn’t
Have you ever watched and listened to a training program and were inspired to implement what you learned, only to find later that you never implemented anything? I gave a…
Legal Marketing Blog
Legal Business Development: Delight Your Clients!
By Paula Black
Everyone has had an experience with someone who has given service that delights you. Someone who went beyond the call-of-duty. AND it is an experience that you remember, and often…
Zen and the Art of Legal Networking
ILN-terviews: Michael Lasky, Davis & Gilbert LLP
Welcome to ILN-terviews, a series of profiles of ILN member firm attorneys, designed to give a unique insight into the lawyers who make up our Network. For our latest interview,…
Real Lawyers Have Blogs
Empowering your law firm employees to be social media ambassadors
Twenty years ago our law firm employees were answering the phone, "law firm." When asked by friends and relatives where they worked they were apt to respond "a law firm…
Cordell Parvin Blog
Here are 5 Quick Client Development Tips
If you want to start building a reputation and building relationships with clients focus on five important points: Client development is about building high trust relationships, serving and caring. You will…
The Rainmaker Blog
5 Steps to Make Your Law Firm Unforgettable
No one likes to be forgotten, but how many law firms can say they are top-of-mind when prospects need a lawyer? Here are 5 steps you can take to own that…
The Rainmaker Blog
Shut Up! A Surefire Way to Increase Referrals and Client Retention Rates
When it comes to communicating with clients, listening is often more important than talking. It is by listening that you learn what clients want, and then you can give it…