Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development Tip: Take One Small Step
I know many young lawyers find client development daunting. Some time ago, a large firm asked me to give a two hour presentation to their new partners. At the end…
Law People
Notes from the Futures Conference: Part 3
By Ronda Muir
Here is the third and final installment on some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School at the end of last month:…
Cordell Parvin Blog
Can You Learn Client Development from a Popcorn Hallway Store and a Hot Dog Trailer?
I learn a lot about marketing and client development from other businesses. In this post I want to share stories about two of my favorite places when I grew up…
Cordell Parvin Blog
Politics and Client Development: Not a Great Mix
The election is finally over. I am surprised by the number of lawyers who are using social media sites to express their glee or despair over the results. I am…
The Rainmaker Blog
How to Use Great Client Service to Gain a Strategic Competitive Advantage for Your Law Firm
An interesting post recently at Kissmetics.com reminded me once again of the importance of managing client expectations. There was a nugget of wisdom I found especially true: Great client service and…
Cordell Parvin Blog
Client Development Tip: Give Away Some of Your Time
When I coach lawyers, I urge them to offer something of value to a client at no charge. A construction lawyer I coach did that and spent a full day…
Cordell Parvin Blog
Client Development: What is Holding You Back?
If you are practicing law in a firm, you know that you ultimately need to bring in clients, right? Well, if you know that, what is holding you back? It…
The Rainmaker Blog
Getting Repeat Clients Begins With Two Simple Words: Thank You
Client retention is a much sought after discipline for law firms today, especially considering how the economy has forced staff reductions and budget cuts that undermine client outreach efforts. Law…
The Rainmaker Blog
How to Manage Your Law Firm’s Lead Conversion and Client Retention Processes
Do you have the right system in place for converting leads into clients, and then from paying clients into staying clients? If the answer is no, you’re not alone. Many…
Cordell Parvin Blog
11 Lessons I Learned While Serving Clients
Annual surveys reveal clients are not pleased with the service they receive from their law firms. Here are 11 lessons I learned while serving my clients. Your clients and client…