Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development Coaching: Use the “Weight Watchers’ Approach”
There are many reasons to participate in client development coaching. One of the most important is accountability I have never been to Weight Watchers, but I have always been a…
Business of Law
Lawyers Could Be Doing A Lot More with Linkedin, Especially When Combined with Offline Efforts—David Ackert
What individuals often forget is that, in using social media for client development, it's at its best when you combine it with offline measures as well. As Practice Boomers Founder…
The Rainmaker Blog
Law Firm Marketing: How to Recognize and Replicate Your Ideal Client
How often have you wished that you could clone your ideal client? It’s not science that will get you there, but marketing intelligence that can show you the way to attract…
Business of Law
How Law Firms Can Use Salesforce to Enhance Client Development Efforts—Jonathan Fitzgarrald
"Sales" is often a dirty word, both inside the law and out. The thing is, popular CRM tool SalesForce isn't really about "sales," per se, but more-so actively tracking relationships…
Cordell Parvin Blog
Client Entertainment: Some ways to make it more memorable and fun
Last Christmas, Nancy gave our son-in-law a painting she had painted of the Dallas skyline. He opened his gift and looked at it wondering why in the world we were…
Real Lawyers Have Blogs
Social media as client retention tool for law firms
I was meeting with the head of business development for a 300 person law firm within the last couple weeks. Rather than discussing the tactics of social media, we were…
The Rainmaker Blog
The 3 Key Areas Every Law Firm Needs to Focus On
At our Rainmaker Retreat in Orlando last weekend, we spent some time talking about the three key areas that every law firm needs to focus on: Lead Generation: more people…
Cordell Parvin Blog
15 Practical Tips to Attract Potential Clients
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Pam Woldow's At the Intersection
What Law Firms Can Learn from Hotels: Perspectives on Service
By Pam Woldow & Doug Richardson
What do impeccable client service and pornography have in common? As Supreme Court Justice Potter Stewart put it nearly 50 years ago (in Jacobellis v. Ohio), “I can’t define it,…
Legal Marketing Blog
Do You Know Why A Client Handed Your Firm a Pink Slip?
By Tom Kane
If your firm has ever lost a client (yeah, I know), I hope you know why. Not think you know, BUT really know the reason(s). My guess is that it…