Topic
Client Service
1,427 published works
Cordell Parvin Blog
I Can Help You With Blogging and Developing a Coaching Program…for FREE
I recently wrote: Is Your Firm Looking to Cut Costs or Increase Revenue? In the post, I provided a list of ideas on increasing revenue, including setting up a client development…
Other
Client Service Lessons from a Landscaper
By Patrick Lamb
As I walked around my yard on Saturday, I realized that our decision to change landscapers was ill-advised. I hadn’t seen our account manager since the first walk-around in early…
Cordell Parvin Blog
Client Development Tip: You Need to Know Why Potential Clients Don’t Hire You
Do you ever find yourself wondering why a client hired a competitor and not you? Several months ago I read a Seth Godin blog titled: The sales you don't make in…
Cordell Parvin Blog
Key Component to Client Development: Developing Rapport
Have you ever met a potential new client representative and really “hit if off” right away? I know that I have and those experiences ended up in the very best…
Cordell Parvin Blog
Is Your Firm Looking to Cut Costs or Increase Revenue?
Last week I did a National Law Journal interview with Adrian Dayton: Which lawyers need coaching? It was very enjoyable and if you are contemplating starting a client development coaching program in your…
Marketing Brain Fodder
Business Development, The Client Experience, And Loyalty In The New Normal
It was early October a decade ago -- long before talk of a “new normal.” And a BigLaw firm was very comfortable in its relationship with a satisfied client. By…
Cordell Parvin Blog
Client Development Key: Understand what your business clients think
In my experience talking to business clients and from reading surveys, here is what I believe most business clients think: They hire lawyers rather than law firms. A lawyer gets…
The Rainmaker Blog
Creating Lasting Client Relationships As Easy As 1-2-3
The explosion of social media marketing has enabled law firms of all sizes to create more targeted and regular communications than ever with clients and prospects. While some firms have mastered…
Real Lawyers Have Blogs
Webinar August 1st: Blogging for Clients: How Online Relationships Lead to Real-world Clients
Social media can be a powerful business development tool. While building trust through repeated face-to-face interaction is still very relevant, blogging allows you to share valuable content online to demonstrate…
Cordell Parvin Blog
Client Development Tip: Try to be first to market
When I was building my practice, one key strategy I used was to be first to market. When I used the phrase, I included first to identify a client need…