Topic
Client Service
1,427 published works
The Rainmaker Blog
Attorneys: Enhance Your Client Experience with Your Law Firm Website
Many law firms make the mistake of using their legal websites to bog down visitors with facts and figures about their achievements. Visitors to attorney websites are there to find…
The CPA Desk
PKF Texas – Entrepreneur’s Playbook®:Client Service Survey
By Greg Price
Note: Running Fridays in FromGregsHead.com, is a continuing series of tips brought to you by Greg Price. These run Sunday evenings during the BusinessMaker’s Radio Show on KPRC 950AM. Audio files can be found on…
The Rainmaker Blog
5 Law Firm Marketing Strategies to Retain Clients
The hard truth is, landing new clients is only the beginning of a harder task: keeping them. Now the real work begins as you find a ways to keep those…
Cordell Parvin Blog
3 Simple Ideas to Delight Your Clients and Set Your Firm Apart
I am often asked how to create a business development culture in a law firm. It begins by understanding the firm's clients’ needs and being creative in responding to them.…
Real Lawyers Have Blogs
How your law firm's business clients are using LinkedIn
There's no question that LinkedIn has become the professional networking website and service of record for all industries across the world, including the legal profession. LinkedIn surpassed 100 million users…
Legal Ease Blog
Are You Leaving Money on the Table? Train Your Staff
By Allison Johs
I recently had the opportunity to 'listen in' on a test call made to a New York law firm to test their client relationship/client service skills. As I noted in…
Cordell Parvin Blog
Client Service: Anticipating Needs and Offering Solutions-Lessons from Renting Bella Casa
My original title for this post was "Renting Bella Casa in San Miguel de Allende." I decided that title might not attract lawyers who want to learn more about client…
Cordell Parvin Blog
A Friday Coaching Session with Cordell: How Do You Get to the Key Decision Makers?
I recently had a coaching session recently with a partner who asked me some questions and my thoughts on each question. His first question was: How do you ensure you…
Cordell Parvin Blog
26 Things You Need to Know to Build Your Practice
Wow, this year is passing by quickly. We reach the mid-point this week. How have you done so far? Have you created a plan, set goals, worked on actions to…
Legal Marketing Blog
Do More Than Expected, Nothing Less
By Tom Kane
Make sure to do more than expected for your clients (and referral sources). But, really make sure to never do less than they expect. While traveling to Buffalo on business,…