Topic
Client Service
1,427 published works
Real Lawyers Have Blogs
2011 LexBlog Client Survey
By Lyda Hawes
As LexBlog’s Director of Client Services, I am eager to get a better understanding of how we’re doing as a company and to hear your suggestions on how LexBlog can…
Cordell Parvin Blog
Are Your Senior Associates and Junior Partners Actively Developing Business?
Would you be surprised by how few of your senior associates/junior partners have written goals and a business plan? I know I was surprised when I first started coaching new partners…
Legal Marketing Blog
Cloud Computing May Be Bad for Marketing
By Tom Kane
With cloud computing being all the rage, be very cautious about thinking that you can undertake your business development activities from behind your desk utilizing only your computer. It is…
Cordell Parvin Blog
How Lindsey Does Client Development While Spending Time with Her Family: Guest Blogger Lindsey Coley
Nancy and I celebrated our 41st Anniversary on June 6. I decided to take a couple of days off from blogging. My guest blogger today is Lindsey Coley, an Associate…
Real Lawyers Have Blogs
PLI seminar on social media : A look back with video interviews of panelists
Thanks to everyone who made Practising Law Institute's seminar on social media for business and client development a tremendous success. We had a good size audience live in New York and a…
The Rainmaker Blog
Law Firm Marketing: Yet Another Secret Top Rainmakers Use to Fill Their Practice
Earlier this month I blogged about the secrets top Rainmakers use to fill their practice, gleaned from more than 10 years of working with small law firms and solo practitioners. …
The Rainmaker Blog
Law Firm Marketing: How Caring Can Be a Competitive Advantage
Referrals continue to play a huge part in new business for attorneys because they are based on trust, and trust is based on the customer experience. People will forget…
3 Geeks and a Law Blog
Using Third Party Client Satisfaction Surveys – At the Right Time
By Toby Brown
An admitted failing of the legal industry is a lack of effort on understanding the client’s pain. Previously we have noted on 3 Geeks the need to listen to clients…
Cordell Parvin Blog
Client Development Coaching: Helping You Make Changes
As you may know, this week I have crossed the country teaching lawyers about blogging and social media. Yesterday, I received a most interesting question: If our firm decides not…
Cordell Parvin Blog
What is your favorite concert and what does it have to do with client development?
Recently I ate dinner with a group of Gentry Locke Rakes & Moore lawyers in Roanoke, Virginia. During dinner we talked about music, and one of the lawyers asked for…