Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development: In 2011 Word of Mouth is Not Enough
A senior partner may have told you that you will be successful by just doing good work and your satisfied clients will tell others. In 2011, do you think that…
Real Lawyers Have Blogs
NYC Legal Conference Next Week: Using Social Media for Professional and Client Development
Next Wednesday, May 4th I will be working with the Practising Law Institute in New York to chair an all-day seminar entirely devoted to educating lawyers on how they can utilize…
Cordell Parvin Blog
What is Client Development Coaching and How You Can Evaluate Your Coach
I recently started coaching a new group of lawyers. I tried to share with them what client development coaching is and how they can evaluate me. If your firm is…
Cordell Parvin Blog
Client Development: What Are You Doing Each and Every Day?
Client development is like fitness. You will be more successful when you do something, no matter how small, each and every day. I remember when I was waking up at…
Cordell Parvin Blog
Powerful Words for Client Development
Do you know who Frank Luntz is? He is a political consultant and pollster. He recently posted on Huffington Post 11 Words for 2011. These are aimed at politics but…
Cordell Parvin Blog
Want More Clients? Take a Lesson from Donald Trump
What does Donald Trump's increasing popularity in political polls have to do with your client development efforts? I decided to begin figuring that out by researching why he is becoming…
Cordell Parvin Blog
You Can Use My One Very Important Client Development Strategy
Last week I published: How to Find Client Problems, Opportunities and Changes. A lawyer I coached yesterday asked me to give examples of how I used this concept. When I…
Zen and the Art of Legal Networking
Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value
After lunch, I headed to "Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value" - a session that proved to have some fabulous tips. The panel…
Cordell Parvin Blog
How You Can Find Client Problems, Opportunities and Changes
I recently posted Old Formula for Success No Longer Applies: What is the New Formula? and Why Being an Artist Will Make You a Better Lawyer. Those posts generated questions from readers.…
Cordell Parvin Blog
Have you only decided to develop business?
I recently saw this great quote: Five frogs are sitting on a log. Four decide to jump off. How many are left? Answer: five. Why? Because there's a difference between…