Topic
Client Service
1,427 published works
Matrimonial Matters
Managing Client Expectations: What to expect in your Family Court Matter
My husband has learned to tune-out my complaints when we watch popular programs such as Law & Order or other legal-based dramas. I am sure that I am not alone…
Real Lawyers Have Blogs
The rewards of helping people
I received an email this morning from a longtime LexBlog client and friend who just wanted to say "thank you." A new client called him yesterday and said he had…
Legal Marketing Blog
Manage Client Expectations To Get More Referrals
By Tom Kane
There could be a number of reasons that clients might bad mouth your firm. As the saying goes, an unhappy client/customer will tell up to 10 people how dissatisfied they…
Real Lawyers Have Blogs
Does hiring the smartest people hinder client development in law firms?
Above The Law's Elie Mystal asked in a blog post this morning, 'Does Hiring Smart People Hurt Law Firms?' Mystal picked up on an article in National Jurist by Bill…
The Rainmaker Blog
Client Retention Begins With Two Simple Words: Thank You
Client retention is a much sought after discipline at law firms today, especially considering how the economy has forced staff reductions and budget cuts that undermine client outreach efforts. Law…
Real Lawyers Have Blogs
ABA Paper from Ethics Commission has no implications on law blogs
There's been a flurry of online discussion the last couple weeks regarding the American Bar Association's so called attempt to curtail a lawyer's use of the Internet for client development.…
Cordell Parvin Blog
12 Ways Social Media Client Development Tools Benefits Lawyers and Law Firms
I have written several blog posts about how social media is changing client development for lawyers and law firms. Here is a list of my 12 social media benefits. Social…
Real Lawyers Have Blogs
Free Webinar: Principles of Strategic Blogging for Client Development
I'm conducting a webinar on the Principles of Strategic Blogging for Client Development for members of the LinkedIn Legal Blogging Group on Monday, October 18 at 12 ET, 9 AM…
Cordell Parvin Blog
A Friday Coaching Session with Cordell: How Do You Know When to Make the Ask?
A lawyer I coach asked me: How do you know how and when to make the "ask" -- not in the one-off pitch context, but in the context of establishing…
Cordell Parvin Blog
Answering Questions on Client Development/Marketing
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