Topic
Client Service
1,427 published works
Real Lawyers Have Blogs
Is it too much to ask a law firm to answer the phone?
There's a growing segment in our legal profession who believe that innovation in law practice management is all about efficiencies that make it easier and less expensive to practice law.…
Legal Marketing Blog
Why Cross-selling Doesn’t Work, But Could
By Tom Kane
There are obstacles to cross-selling that explains why law firms are so bad at it. But with the right kind of leadership and incentives, the obstacles can be overcome. It…
Legal Marketing Blog
A Prospect Didn’t Hire You, and You’re Surprised?
By Tom Kane
Okay, you met the ideal prospective client, who had a legal problem you really could have helped them with. BUT, after your conversation which you thought went well, he or…
Cordell Parvin Blog
What Would You Like to Learn in a Three Hour Client Development Program
What would you like to learn about client development? When I was a young lawyer I I wanted to learn: How to put together a business plan with goals so…
Real Lawyers Have Blogs
This week's client development webinar with Cordell Parvin: recording and mindmap
First of all, thanks to everyone who was able to make it to Wednesday's webinar on 'Making—Not Finding—Time for Client Development' with Cordell Parvin. Also, thanks for your questions and…
The Legal Watercooler
Recapping: Making – Not Finding – Time for Client Development
Thank you to guest blogger Gail Lamarche for recapping today's Lexblog webinar, Making -- Not Finding -- Time for Client Development, featuring Kevin O'Keefe and Cordell Parvin. ---------------------------------------------------------------------------------------------- With 36…
Legal Marketing Blog
Client Communications: What Has The World Come To?
By Tom Kane
A reporter called the other day to ask about whether client communications have changed, and what I thought about how lawyers should communicate with clients in this new age. She…
Real Lawyers Have Blogs
LexBlog Network Webinar : Making–Not Finding–Time for Client Development with Cordell Parvin
On Tuesday, September 14th at 1:00pm ET/10:00am PT, LexBlog continues its quarterly webinar series aimed at educating Associate attorneys and those who provide guidance to them. LexBlog CEO & Publisher Kevin O'Keefe…
Legal Marketing Blog
Client Interviews: Think Defensively
By Tom Kane
I have advocated for years the need for client satisfaction interviews as a means of keeping competitors from pirating your clients. Not only do these surveys, especially in-person ones, help…
Legal Marketing Blog
Ideas And Advice: Is Your Client A Megaphone?
By Paula Black
By giving clients an amazing experience we can not only drum up repeat business, but we can build a referral source for the future. This week we asked: How do…