Topic
Client Service
1,427 published works
Legal Marketing Blog
Ideas And Advice: Have You Flipped Your Funnel?
By Paula Black
Let’s be honest. On a day-to-day basis how much time do you really spend thinking about the experience your client is having? Probably not a lot. Sure, you’re thinking about…
The CPA Desk
PKF Texas – Entrepreneur’s Playbook®: Client Retention
By Greg Price
Note: Running Fridays in FromGregsHead.com, is a continuing series of tips brought to you by Greg Price. These run Saturday mornings during the BusinessMaker’s Radio Show on KPRC 950AM. Audio files can be found on…
Legal Marketing Blog
Ideas And Advice: Make Life Easier
By Paula Black
Shifting your perspective can open up a world of change...and possibly affect your bottom line. This week we asked: How easy it for clients to do business with you? 1)…
Legal Marketing Blog
How To Improve Your Client Service
By Tom Kane
Most law firms would say, if asked, that they provide excellent client service, or at least very good service. Unfortunately, this self-assessment is not based on fact in most cases.…
Legal Ease Blog
Do Something! Meet Clients’ Needs
By Allison Johs
The majority of client complaints about lawyers are not about the lawyer’s technical skill or competence. Instead, clients complain about the quality of the service they receive, particularly inaccessibility, lack…
Real Lawyers Have Blogs
Relevance to resonance to significance : Path to success in law firms use of social media
The majority of legal professionals and law firms see social media as another pipe to push stuff out to people via the Internet. In many cases, it's stuff that people…
Cordell Parvin Blog
11 Sure-Fire Ways to Upset Your Clients
I recently sat in on a panel discussion by corporate counsel that focused on their relationship with outside counsel. For the most part, the corporate counsel were satisfied with the…
Cordell Parvin Blog
Lawyer Marketing: You Have to Get Away from Your Computer to Make Rain
Angie Davis is a Labor and Employment lawyer from Memphis I coached a few years ago. Angie put a lot into the coaching and got a lot out of it.…
Real Lawyers Have Blogs
Law firm blogging efforts require a lawyer’s involvement
The concept that a lawyer needs to be involved in any law firm blogging or other social media effort ought to be painfully obvious to all. The problem is that…
Real Lawyers Have Blogs
There’s no overnight business development success in blogging
Attorney Scott Greenfield aptly addresses the myth of immediate legal marketing success from blogging in a post this morning. Greenfield's right in that many lawyers wrongly expect immediate business development…