Topic
Client Service
1,427 published works
Cordell Parvin Blog
5 Reasons Law Firms Are Not Providing Extraordinary Service
Last week Nancy and I were in Los Angeles and we stayed at my favorite hotel The Peninsula Beverly Hills. It is probably one of the more expensive hotels in…
Cordell Parvin Blog
One Sure Way to Stand Out in the Crowd: Provide Better Service
I recently reviewed several law firm Web sites for their sections on client service. Almost without exception, law firms claimed to provide value to their clients, understand their clients’ needs,…
Cordell Parvin Blog
A Friday Coaching Session with Cordell: Where Are You Now?
A lawyer who attended a program I did for the Dallas Bar Association sent me an email. I have edited some of what he said: Hello Mr. Parvin— I need…
The Rainmaker Blog
How does your legal marketing fit into the client conversion process?
Previously I shared with you some insight from Richard Strauch, COO of The Rainmaker Institute on identifying the cost per lead that your law firm marketing strategies are generating. Today,…
Legal Ease Blog
Are you giving away too much or not enough?
The lawyers I encounter on a daily basis in my consulting practice struggle with this question regularly. Since lawyers see knowledge as their value, it is sometimes difficult to determine…
3 Geeks and a Law Blog
"If the Client Has to Ask, You Just Lost Them"
By Toby Brown
Over lunch Greg and I were watching a new waiter be trained in how to best serve diner clients. The Mentor was giving constant feedback to the Trainee. At one…
Cordell Parvin Blog
A Friday Coaching Session with Cordell
Over the next several weeks, I want to take Friday to give a portion of a coaching session. I will share with you questions I get in coaching sessions or…
Real Lawyers Have Blogs
Time is not an excuse for lawyers not to blog
I hear it all the time. "I'm a busy lawyer, I don't have time to blog." "You have no idea how busy our lawyers are, it's my job as a…
Legal Marketing Blog
Clients Can Be A Forgiving Lot – If You Ask
By Tom Kane
What kinds of things make clients mad. Here are just a few: Not returning phone calls, Not treating them with respect, Failure to admit a screw up (or worse blaming…
Cordell Parvin Blog
What Can You Learn About Client Development from My Golf Game?
As many of you know, my wife Nancy began playing golf when she was 40 and she has become a low handicap golfer because she works harder on her game…