Topic
Client Service
1,427 published works
My Case Blog
Modernize Your Client Engagement Model to Meet Post-Pandemic Expectations
Engagement is the key to making modern legal consumers feel comfortable about working with a law firm. And, that’s true at any stage of the client lifecycle, whether you’re seeking…
Cordell Parvin Blog
Lawyers: Online Client Development in 2020 More Important Than Ever
While COVID-19 has not changed the principles of client development: you have to become visible and credible to your target market, build rapport and trust, get hired, get results and…
Horizons
Elevating Client Experience: Relentlessly Executing the Moments that Matter
As the legal sector becomes increasingly competitive, many firms are trying to differentiate themselves through enhanced client experience. Leading law firms recognize it’s not enough to elevate their client experience…
Cordell Parvin Blog
Client Development: Some Nifty Ideas You Can Implement
I don't generally find books on sales to be very helpful, but... I found The Best Damn Sales Book Ever by Warren Greshes very helpful. He made some points that fit very…
Reinventing Professionals
The Appetite for a Suite of Tools in Legal
By Ari Kaplan
I spoke with Soumya Nettimi and Sarah Schaaf, the CEO and general manager of payments, respectively, for ASG LegalTech, a platform of legal SaaS products including PracticePanther, Bill4Time, MerusCase, and…
The Attorney Marketing Center
Does your marketing plan need a tune-up?
By David Ward
Repeat clients and referrals are your most profitable clients. Your marketing plan should include strategies for: Retention (keeping clients happy, getting more of them to stick with you, and what…
Clio Blog
Improving the Client Experience With Client-Centered Lawyering
What does it take to create a great client experience? For legal clients, as in any industry, this means providing clients with exactly what they’re looking for, and delivering their…
The Attorney Marketing Center
Screening new clients before you take their money
By David Ward
It’s one thing to “drop” a client who hasn’t paid or who has been a pain in your gluteus maximus. It’s something else to not let them sign up in…
Cordell Parvin Blog
12 Incredibly Important Things Your Clients Expect from Your Firm
Nothing is more critical to any law firm’s success than having clients who perceive they are receiving valuable services. Those clients come back, find ways to give other work to…
The Attorney Marketing Center
Help your clients help you
By David Ward
You want your clients to provide you with testimonials, reviews, and referrals. Many are willing to do it but don’t do it because they don’t know what to write or…