Topic
Client Service
1,427 published works
Cordell Parvin Blog
Why Do Clients Hire You?
Have you ever asked yourself or your clients why they hired you rather than the many other good lawyers they could have chosen? I had not given it too much…
Woodpecker Blog
Deliver More Client Value With Automated Client Intake Forms
Using automation technology to manage workflow lifecycles has long been proven to be both effective and profitable in a number of fields—the practice of law is no exception. A vast…
Zen and the Art of Legal Networking
Client Retention: Tips for the Pandemic’s Secret Weapon
As we edge towards the end of the third quarter of 2020 and a great deal of uncertainty still remains, the one conversation I'm having over and over again with…
The Suite Spot
Security Key to Attract and Retain Clients
By Gail Ruopp
Law firms are second only to financial institutions in being targeted for attack. Due to current events, remote work has now become routine. In this new environment, many…
Clio Blog
A Law Firm Client Service Guide: Lessons From 5-Star Hotels
If you’ve ever been a guest at a five-star hotel, you know that it feels different from a two-star hotel. While the end result (a place to sleep) is the…
Cordell Parvin Blog
Client Development: How Much Time Are You Spending On…?
I met a young lawyer recently by video who, without any prompting from me, told me how she works each and every day to learn and become a more valuable…
Gravity Legal Blog
Episode 12: How do you talk to clients about money? Eight mini-interviews with lawyers across the country about a crucial law practice conversation.
By Dan Lear
Conventional wisdom is that there are really only two reasons that marriages end: sex and money. Sex with a client is frowned on and talking about it - except, perhaps…
The Attorney Marketing Center
How to get great testimonials from your clients
By David Ward
There’s nothing better than getting a letter or email from a satisfied client, telling you how happy they are with what you’ve done for them, praising you and thanking you…
LawVision Blog
Ten Tips to Add Octane to Your Business Development/Client Retention Activities
In tough economic times, business development takes on added importance. Here are some truly simple, yet often overlooked ways of adding some fuel to your business development activities. These tips…
Woodpecker Blog
Improve the Client AND the Attorney Experience with Client Intake Forms
By Helen Coyne
Benefits of a Client Intake ProcessThe client intake process is not only a critical step towards creating a successful attorney-client relationship, but it is also extremely useful for spotting any…