Topic
Client Service
1,427 published works
LawVision Blog
Driving Client Service and Improved Profitability through LPM
Despite social distancing, working remotely, and the reeling economic environment, law firms must continue to provide exceptional service to their clients. Even as the pandemic rages on, the pressure that…
LawVision Blog
Law Firm Culture Leaks into the Client Experience
By Yvonne Nath
By Yvonne Nath and guest author Cole Silver, Chief Client Officer at Blank Rome LLP You can detect a firm’s culture through its cultural artifacts and practices. Cultural artifacts are…
LawVision Blog
Say What?! Topics to Keep Conversations with Clients Moving Forward
By Steven Bell
By now, your firm and its lawyers have decided whether or not it is appropriate to reach out to clients and prospective clients for business development purposes. For those who…
Lawyerist
Be There For Your Clients 24/7
By Lawyerist
Part of providing great client service is being able to help clients and answer their questions when they need it most. Sometimes, this is after you’ve already left the office…
Lawyerist
Be There For Your Clients 24/7
By Lawyerist
Part of providing great client service is being able to help clients and answer their questions when they need it most. Sometimes, this is after you’ve already left the office…
The Attorney Marketing Center
It’s easier to keep your clients happy than to get new ones
By David Ward
We hired a new gardener recently because our previous one didn’t show up, or call, or text. He’s missed days before, but always let us know, so we figured he’d…
Business of Law
Effective "back to basics" strategies law firms can use to engage with their clients during COVID-19
Why read this article? This short article looks at simple strategies your law firm should be using to engage with your clients during COVID-19, in order to retain and support…
Harrington Communications Blog
Law Firm Marketing 101: Identifying Your Ideal Client
This article originally appeared on Attorney at WorkLast summer, I decided to give fly-fishing a try as a new hobby. I bought some equipment, watched some YouTube videos, and practiced…
Harrington Communications Blog
Thought Leadership for Lawyers: Yes, You Should Give Away Your Best Ideas for Free
This article originally appeared on JD Supra The purpose of creating thought-leadership content is to provide answers, make sense of complex information, and chart a future course for a reader,…
Clio Blog
Clio This Month: Public Intake Forms (and Much More)
By Sharon Miki
Day by day, law firms are continuing to change, adapt, and learn how to work as effectively as possible in evolving circumstances. This month at Clio, we’re highlighting new additions…