Topic
Client Service
1,427 published works
My Shingle
Make Money Mondays: Improving Client Service
By TMarieHilton
Retail industries have long recognized that great customer service goes a long way towards retaining clients, encouraging favorable reviews and increasing overall revenues. In fact, there’s a great article…
TimeSolv Blog
How to Make the Most of Xero Using TimeSolv Integration
Xero has become a popular accounting solution among law firms of various sizes. This easy-to-use online accounting solution ends the legal paper chase by allowing you and your accountant access to critical client billing data from virtually…
Amazing Firms, Amazing Practices
Brandi Hobbs of Poyner Spruill named Small Firm Sales and Service Executive of the Year
By Gerry Riskin
[caption id="attachment_6130" align="alignright" width="300"] Brandi Hobbs, Client Service and Strategy Director, Poyner Spruill LLP[/caption] I extend my sincere congratulations to Brandi Hobbs, Director of Client Service & Strategy at Poyner Spruill, who…
My Case Blog
Grow Your Caseload With Lead Tracking
Law firms spend a significant amount of time and money attracting new clients. But one frequently overlooked step in the client intake process can significantly increase the rate at which…
Cordell Parvin Blog
Law Firms: Are you tapping into individual and group client development efforts?
I received an email last week from a marketing director asking me to describe what I would do if I was coaching lawyers in his law firm. I was pleased…
Cordell Parvin Blog
Client Development Coaching for Senior Associates and Junior Partners
Before I get to the meat of my blog post. Join me Thursday at noon central daylight time for our second Rainmaker Series Webinar. Sign up here. Also, although for…
My Case Blog
Webinar Recap: Grow Your Caseload With Lead Tracking
Law firms spend a significant amount of time and money attracting new clients, but many struggle to manage them beyond the initial touch point. Implementing a strong lead and…
My Shingle
How Tech Competence Can Help Attract Clients
By now, 36 states have adopted some version of the ABA’s updated Model Rule 1.1. duty of tech competence which requires lawyers to keep abreast of the benefits and risks…
Cordell Parvin Blog
You Need to Learn “People Skills”-Here’s How I Did It
Client development is about becoming a "go to" lawyer and developing relationships. For many of you, becoming a "go to" lawyer is much easier than developing the relationships. After all,…
Cordell Parvin Blog
7 Client Development Relationship Skills You Need to Learn
This is one of my series on client development skills every lawyer needs to learn. Today, the focus will be on skills to build relationships and get hired. These mostly…