Topic
Client Service
1,427 published works
Vable
How do I maximise client engagement with our law firm’s newsletters?
By Clare Brown
A recent post on business development for law firms stated, “law firm newsletters are a lot of work. And honestly, I don’t know any firm that does them well. In…
My Shingle
Make Money Mondays: Learn A New Language – Guest Post by Russell D. Knight
By TMarieHilton
Are you interested in finding a way to expand your audience of potential clients and more effectively communicate with the clients you already have? How about learning a new language…
The Rainmaker Blog
The Client Exit Interview Script That Leads to Retention & Referrals
Conducting exit interviews with a client after their legal matter has been concluded is essential. Yes, it can sometimes be uncomfortable. But it is almost always beneficial, since the insights…
In Search of Great Customer Experiences
I am honored to have been named a BTI Client Service All Star
By Patrick Lamb
I recently learned that I was named a BTI Client Service All Star for 2019, the sixth time I have been named. As with each previous time, I am honored…
Cordell Parvin Blog
Top 15 Ideas to Improve Client Service
Learn about their business and their industry at your expense. Identify needs of client and services that have a high impact on the client's ability to achieve its goals and…
CASEpeer Legal Software
Information Personal Injury Law Firms Should Collect on an Intake Call
The information your law firm collects from a prospective client during an intake call or initial meeting can help or haunt you for the duration of their case. Proper intake…
Kogut & Wilson Blog
Eva Kogut Shares Tips on Rethinking New Client Consultations in Family Law at CBA Event
Eva Kogut will present new ways to approach new client consultations for family law clients on March 21, 2019 at the Chicago Bar Association. As part of the March CBA…
CloudLex Blog
How to Perfect Your Client Intake Process and Stir up New Revenue
By CloudLex
You may think of client intake as nothing more than an appetizer—a prelude to the main meal: the litigation process—but that idea is half-baked. The truth is no one eats…
Bill 4 Time Blog
Bill4Time Reviews for Lawyers – Get the Reputation Your Firm Deserves
Historically, how did attorneys find new clients and build their firm? Word of mouth. Reviews for lawyers have become the newest form of digital currency. That’s right, and for the…
Cordell Parvin Blog
Client Development Coaching: It should be a no-brainer
You likely know I loved coaching lawyers, and when they tell me what they have achieved, it is even more fulfilling. Several lawyers I coached years ago are now top…