Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development: Practice, Practice, Practice with a Purpose
If you are not interested in my effort to learn Spanish in San Miguel de Allende, you can skip to the end of this post to learn how my efforts…
Cordell Parvin Blog
Why start your own client development coaching group?
Ok, I've completed three days of Spanish classes with my five other classmates. We love our teachers and we've bonded together like many coaching groups with whom I have worked.…
Zen and the Art of Legal Networking
Turning Bad Experiences Into Good Client Service
Today, I'd like to use a recent bad customer service experience to illustrate a couple of key points about client service: Listening to your clients may enable you to get…
Cordell Parvin Blog
Client Development: Where are you focusing your time?
I recently read a Seth Godin post: Who are we seeking to become? I particularly like this quote: The difference between who you are now and who you were five…
LawSites
Client-Intake Platform Lexicata Now Integrates with Lead-Gen Service Unbundled Attorney
[caption id="attachment_15727" align="aligncenter" width="750"] Leads from Unbundled Attorney appear in the Lexicata inbox.[/caption] Lexicata, the client-intake and CRM platform, has announced that it now integrates with Unbundled Attorney, a lead-generation…
In Search of Great Customer Experiences
Law firms lose clients because of poor client service. What do they do about it?
By Patrick Lamb
Truth be told, nothing. Well, at least nothing of consequence. Oh sure, there is the occasional in-house program on client service and websites are edited to talk about the firm's…
Cordell Parvin Blog
Client Development Coaching: What to focus on
Does your law firm have a client development coaching program? In my experience only a handful of firms are investing in helping young lawyers develop those skills. If your firm…
Amazing Firms, Amazing Practices
What Lawyers Can Learn about Customer Service from Nordstrom
By Gerry Riskin
When James A. (Jim) Cranston heard enthusiastic praise for Nordstrom's personal shopping service, he decided to find out more about it. He quickly realized that the store's individual approach to clients was…
Cordell Parvin Blog
Top 13 Things for a Client Development Coach and Teacher to Do
Does your firm have anyone helping to develop the next generation of rainmakers? Our firm didn't have anyone, so I started coaching our new partners. I loved that work so…
Cordell Parvin Blog
Client Development Coaching: What is a coach?
I like to tell lawyers I coach that the difference between a teacher and a coach is: A teacher will give you the right answers. A coach will ask you…