Topic
Client Service
1,427 published works
Cordell Parvin Blog
Are you adding value for clients like this?
Wally Zimolong is a Philadelphia construction lawyer participating in my monthly group telephone coaching program this year. Wally writes a blog titled: Supplemental Conditions. I ask members of the group…
3 Geeks and a Law Blog
Convert Company Facebook Feeds into RSS, Then Into Useable Information
By Greg Lambert
Image [cc] theanthonyryan I found a cool resource a couple weeks ago and think it has some definite possibilities for those Client Development and Monitoring projects that many of us have to…
Cordell Parvin Blog
Do you know what your potential client really wants?
I sat in on a lunch many years ago with a litigator from my firm and a businessman we both knew and liked. I began by asking what was going…
Business and Commercial
Customer Service Insights from other industries
By Patrick Lamb
I have often observed that when presented with an idea from outside the law, lawyers are almost reflexively dismissive. After immediate dismissal of such ideas, lawyers then tend to exercise…
Cordell Parvin Blog
Young Lawyers: You don’t have to be lucky like me
I was really lucky, you don't have to be. In 1981 I gave a presentation to Virginia contractors at their annual meeting. An executive from the national association heard me speak and…
Cordell Parvin Blog
20 Tools for Your Client Development Tool Kit
I frequently say things like: Client development is about building your visibility, building relationships and becoming a "go to" lawyer. In 2013, it's not who you know and it's not…
The Legal Watercooler
Ding Dong, is the elevator speech dead??
David Freeman has a great video this morning on how to engage in a conversation with a potential client, not just regurgitate a boring and pre-planned elevator speech. With all…
Cordell Parvin Blog
Associates: Do Not Buy Into These Client Development Myths
Today I am speaking to all the associates in all the offices in a mid-west law firm. I plan to share many things with them. Perhaps my most important advice…
The Rainmaker Blog
The #1 Secret to Boosting Client Referrals and Retention
When it comes to communicating with clients, listening is often more important than talking. It is by listening that you learn what clients want, and then you can give it to…
Cordell Parvin Blog
For Successful Client Development: Do What You Enjoy
Recently, a lawyer I coach told me that the most important thing she got out of the client development coaching program is that she could be successful doing the client…