Topic
Client Service
1,427 published works
Cordell Parvin Blog
Want to Learn How to Sell? Pay Attention to How Others Sell You!
Nancy and I recently bought something I didn't think we would buy. I marveled at the saleswoman's no pressure sales technique. I've seen the same saleswoman use it before, but…
Zen and the Art of Legal Networking
3 Tactics to Squeeze More Value Out of Your Law Firm Network
Last week, we delved into some methods for leveraging your law firm or referral networks to provide additional value. Building on that theme this week, we're going to look at three…
In Search of Great Customer Experiences
Valorem honored to be named to BTI Client Service A Team for 6th Straight Year. Why it matters to us.
By Patrick Lamb
For the 6th straight year, Valorem was named the BTI Consulting’s Client Service A Team. We were recognized in these areas: Understands Client’s Business Advising on Business Issues Client Focus…
Cordell Parvin Blog
Persistence: More Thoughts and Quotes
On Tuesday, I posted The 3 P’s. One of those P’s is persistence. Let’s explore that one further today. Have you ever thought of giving up on client development because…
Cordell Parvin Blog
The Three Ps and Getting Outside Your Comfort Zone
Several years ago, a lawyer I had coached came to advise other lawyers in her firm how to get the most out of our coaching program. She told them to…
Cordell Parvin Blog
Client Development Coaching Program: Answer These Questions
Seth Godin wrote a blog several years ago: Mentoring, platforms and taking a leap. It is worth reading. I appreciate this point he makes: And yet most mentors and coaches…
Cordell Parvin Blog
10 Client Development Planning Activities to Incorporate Now
Earlier this year a law firm marketing director asked me: Cordell, what should be included in our client development training program? Almost 10 years ago, I wrote a Practical Lawyer…
The Rainmaker Blog
Law Firm Intake: How to Close the Deal with a Prospect
One of the primary reasons that a company or person hires an attorney is to alleviate some type of “pain”. They may use words like “challenges”, “problems”, or “obstacles”, but…
Real Lawyers Have Blogs
Legal Trends Report : Referrals the leading way lawyers get clients
Despite all the money law firms spend on Internet marketing, more people choose a lawyer by a referral from a friend, relative or another lawyer than any other method. By…
Cordell Parvin Blog
8 Ways Your Firm Will Benefit from a Client Development Coaching Program
A friend asked why me why so few law firms have client development coaching programs. My answer was simple: Some law firms look at client development coaching as a cost…