Topic
Client Service
1,427 published works
The Social Media Butterfly
A Great Law Firm Example on How to Provide True, Value-Added Benefits to Your Clients
Talk about client service! What a great idea from Orrick, Herrington & Sutcliffe LLP to create an online portal for their clients to easily earn CLE credits. This is how…
Horizons
The journey (client experience) is as important as the destination (client success)
By Guy Adams
In a previous article, I wrote about the importance of putting client success at the forefront of a meaningful key client program. Building on this, leading firms are also focusing…
Leadership for Lawyers Blog
How Design Thinking Makes for Good Business Development and Client Service
By Mark Beese
Nat Slavin is a partner in the Wicker Park Group, a consultancy focused on helping law firms strengthen and deepen their relationships with in-house counsel through client feedback and other client facing programs. Nat…
Leadership for Lawyers Blog
How Design Thinking Makes for Good Business Development and Client Service
By Mark Beese
Nat Slavin is a partner in the Wicker Park Group, a consultancy focused on helping law firms strengthen and deepen their relationships with in-house counsel through client feedback and other client facing programs. Nat…
Aileen Leventon Blog
What's your New Year's resolution?
With that resolution in sight, I laid the foundation in 2019 ... Please collaborate with me in the new year! I continued my lifelong commitment to improving client service delivery…
LawLytics Blog
The Most Important Aspects of Client Intake for Law Firms: Podcast Episode 65
In this podcast episode, we're joined by Nick Werker from AnsweringLegal, who talks to us about the most important aspects of client intake and what every attorney should know about…
Cordell Parvin Blog
6 Reasons Your Associates Need Career and Client Development Training
As you know, I taught, mentored, and coached law firm associates in my own firm and when I left the firm to coach lawyers. Now that I am recruiting lawyers,…
Horizons
Improving client experience and success through a sector strategy
By Guy Adams
The majority of law firms are no stranger to a sector-based approach to the market. Indeed, a quick search on Google for ‘sector-focussed law firms’ will return a myriad of…
Cordell Parvin Blog
Client Development Coaching/Training: 13 Monthly Topics to Cover in Your Firm
I originally posted this in 2012, and I thought as we approach the end of the year it would be worth updating and posting again. Suppose your firm doesn't want…
Clio Blog
How to Design Your Law Office for a Better Client Experience
How to Design Your Law Office for a Better Client Experience As an architect and staunch advocate for restorative justice, Deanna Van Buren is highly attuned to how physical spaces…